Operational Management: Oversee the daily operations of the holiday homes portfolio, including guest check-ins/outs, property maintenance, and housekeeping coordination.

Guest Experience: Deliver exceptional guest service by ensuring timely communication, resolving issues, and maintaining high customer satisfaction.

Property Maintenance: Work with maintenance and cleaning teams to ensure all properties meet quality, safety, and cleanliness standards.

Revenue & Occupancy Management: Optimize pricing and occupancy rates through strategic revenue management and performance analysis.

Business Development: Proactively seek out and secure new business opportunities by identifying and acquiring new holiday homes to grow the portfolio. Build and maintain strong relationships with property owners and investors.

Marketing & Sales: Collaborate with the marketing team to promote properties, manage online listings, and enhance visibility across platforms like Airbnb, Booking.com, etc.

Financial Oversight: Prepare and manage budgets, monitor expenses, and ensure profitability for the holiday homes division.

Compliance: Ensure all properties comply with Dubai Tourism regulations and other relevant standards.

Team Leadership: Lead, mentor, and motivate a team of guest service agents, cleaners, and maintenance staff to ensure seamless operations and exceptional service.